# Bitrix24 - MyHub Android Call (English version)

### `Features`

* **Customer identification**: customer information is stored on Bitrix24, easy to capture information and history of working with customers.
* **Call log history**: store and record all inbound and outbound calls on Bitrix24 including information such as: date and time, call duration, ...
* **Click to Call**: launch calls directly from Bitrix24 via MyHub

{% embed url="<https://youtu.be/JXbfx69rjO0>" %}

### `1. How To Install MyHub App For Bitrix24`

Install the [**MyHub Android Call**](https://www.bitrix24.com/apps/?app=myhub.commyhubapp) from the Bitrix24 marketplace: go to *Application*s section inside your account, use Search to find "**MyHub Android Call"**, open MyHub app & click on Install.

Click on the menu icon on the top left corner and go to "**Telephony"** > "**Connection**"

![](/files/-Lcz4U7aBTxmf2cwvxQ7)

Click **Configure Telephony**, select "**Telephony Settings**"

![](/files/-Lcz51Ijj9KUsscyKNQK)

In the section **Default number for outgoing calls,** select "**MyHub Android Call**", click **Save**

![](/files/-Lcz5IKjfUr2MidfzfPR)

### `2. How To Create A MyHub Account`

In case you don't have a MyHub account yet, please [Sign up](https://app.myhub.vn/en). Add your username, create password & email address:

![](/files/-Lh-MJeuQTIPUsDO2gNp)

&#x20;Update your account info:

![](/files/-Lh-MR3uMLuYnSb-ukV9)

### `3. How To Install MyHub App On Android Phone`

* Install MyHub App: [**https://bit.ly/3VNPMmV**](https://bit.ly/3VNPMmV)

<figure><img src="/files/4Y2qVc8mVXjdAtIOVZQH" alt="" width="180"><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/abjm5hv1om4>" %}
Here is a video how to download the app
{% endembed %}

{% hint style="info" %}
If you encounter an error while installing the Myhub app, please follow the steps below
{% endhint %}

<figure><img src="/files/HdTyKE4CJikqJI3dnWz1" alt="" width="375"><figcaption><p>Fix the error during the installation of the Myhub app</p></figcaption></figure>

{% hint style="info" %}
If you encounter the error as shown in the image below, please follow these steps:

* On your phone, open Settings -> Go to Security -> Select Google Play Protect -> Tap on the top right corner -> Turn off **Play Protect** and **Improve harmful app detection**
  {% endhint %}

<figure><img src="/files/iwzK1wW46SMUpswoQEOh" alt="" width="144"><figcaption></figcaption></figure>

<figure><img src="/files/7eULyrldu55j7TFYfAzN" alt="" width="375"><figcaption></figcaption></figure>

* Login MyHub App on your phone with the Account which created in [**step 2**](#2.-how-to-create-a-myhub-account).

<details>

<summary><strong>Guide: Call Recording with Myhub App</strong></summary>

To ensure call recordings are updated correctly in Bitrix24, please review the following notes:

#### 1. Supported Phones

* **Samsung** (most models – **highly recommended**)
* **Tecno, Vivo, Infinix, OnePlus, Itel, Mobell**
* **OPPO/Realme** (with Android version under 14)

👉 On these phones, please **enable the default call recording** feature.

#### 2. Apps to Avoid

> If default recording is **ON**, please **remove CubeACR**.\
> ⚠️ Only **one recording app** can work at a time, so keeping CubeACR installed may prevent proper recording updates.

#### 3. Unsupported Phones

Some devices **do not support call recording updates** due to manufacturer restrictions, including:

* **Xiaomi / Redmi**
* **OPPO / Realme** (with Android version 14 or above)
* **Motorola**
* **...**

#### 4. Action Required

* Check the mobile device where the **Myhub app** is installed.
* Ensure the **default recording option is enabled** (if supported).
* Remove any third-party recording apps like **CubeACR**.

By following these steps, recordings from your SIM ID can update properly into the Bitrix24 system.

</details>

<details>

<summary><strong>How to Enable Call Recording</strong></summary>

If your phone has a **default call recording** feature, please follow these steps:

1. **Open the Phone/Dialer app** (the app you use to make calls).
2. Tap the **menu icon**:
   * **Samsung, Tecno,** ...: three dots at the **top right**
   * **Xiaomi**: three lines at the **bottom left**
3. Select **Settings**.
4. Go to **Call Recording**.
5. Turn on **Record Calls Automatically**.

<figure><img src="/files/-LeBOK-qWsyEk1Vnaxp8" alt="" width="188"><figcaption><p>Enable Call recording</p></figcaption></figure>

</details>

<details>

<summary><strong>How to Allow MyHub Run in Background</strong></summary>

#### 1. Allow MyHub to Run in Background

* Go to **Settings** → **Installed Apps** → **MyHub**
* Enable **Allow running in background**
* Enable **Autostart**

#### 2. Turn Off Battery Saver

* Go to **Settings** → **Battery**
* Turn off **Low Power Mode** or **Battery Optimization (Doze mode)**

</details>

{% embed url="<https://youtu.be/ahIsQgK2q9Y>" %}

### **`4. How To Integrate MyHub App For Bitrix24`**

Log in to [Your MyHub account](https://app.myhub.vn/en), go to "**Settings**" > "**Tools**" > acitve **"API Integration**" > click "**Set Up**"

![](/files/-Lh-Mo25DfOeBP3LEvMZ)

* Enter your Bitrix24 domain:

![](/files/-M3j1S4__POvNCOoUfj_)

* Click **"Get Employees From Bitrix24"** button, select Bitrix24 user with the sim management.&#x20;
* Click **Save**:

![](/files/-M3j2VcUUmmecWSHkE0B)

Install MyHub with Bitrix24 is completed, now you can click-to-call directly from Bitrix24 domain.

{% hint style="info" %}
In case you use [MyHub Free Trial](https://app.myhub.vn/en), you will get 7 day fee trial. On the 8th day, please go to **"Settings"** > **"Sim Management"** > Click **"Go To Subscription Page"**  to active your subscription.
{% endhint %}

### `5. How To Use MyHub Integration In Bitrix24`

MyHub integration can be found in CRM. Open Lead, Contact or Deal & Click-to-call on phone number. Here you can make an call via MyHub:

![](/files/-Lcz76tmmIgZ5VJbULpC)

The call log will show in the lead activity:

![](/files/-LepCxeIKzny6FeNl6zn)

Also, you can go to the  "**Telephony" > "Call details"** to view all call histories:

![](/files/-LepDC9OwFhjFGkDh_j2)

![](/files/-LepDk_fe4aaV-_0Fsbi)

{% hint style="info" %}
All questions regarding MyHub for Bitrix24 app work can be sent to [Community Group](https://www.facebook.com/groups/235920787151584/). In case you have any questions connected with MyHub service, please contact via Skype: **get.more\_become.more**.
{% endhint %}


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