# Bitrix24 - MyHub Android Call (English version)

### `Features`

* **Customer identification**: customer information is stored on Bitrix24, easy to capture information and history of working with customers.
* **Call log history**: store and record all inbound and outbound calls on Bitrix24 including information such as: date and time, call duration, ...
* **Click to Call**: launch calls directly from Bitrix24 via MyHub

{% embed url="<https://youtu.be/JXbfx69rjO0>" %}

### `1. How To Install MyHub App For Bitrix24`

Install the [**MyHub Android Call**](https://www.bitrix24.com/apps/?app=myhub.commyhubapp) from the Bitrix24 marketplace: go to *Application*s section inside your account, use Search to find "**MyHub Android Call"**, open MyHub app & click on Install.

Click on the menu icon on the top left corner and go to "**Telephony"** > "**Connection**"

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lcz48vqIFx8Q2tc1OGZ%2F-Lcz4U7aBTxmf2cwvxQ7%2Fbitrix-1.png?alt=media\&token=709eee5d-7bcb-4824-bc5d-78ab71a77211)

Click **Configure Telephony**, select "**Telephony Settings**"

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lcz48vqIFx8Q2tc1OGZ%2F-Lcz51Ijj9KUsscyKNQK%2Fbitrix-2.png?alt=media\&token=61488dff-5aaf-49a8-b0e0-b3d56638e3f3)

In the section **Default number for outgoing calls,** select "**MyHub Android Call**", click **Save**

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lcz48vqIFx8Q2tc1OGZ%2F-Lcz5IKjfUr2MidfzfPR%2Fbitrix-3.png?alt=media\&token=5d2da8f2-da3d-461b-a330-0429ef36288b)

### `2. How To Create A MyHub Account`

In case you don't have a MyHub account yet, please [Sign up](https://app.myhub.vn/en). Add your username, create password & email address:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lh-8uXPaM_sOVXYG6lx%2F-Lh-MJeuQTIPUsDO2gNp%2Facc-1.png?alt=media\&token=005bd2ab-c2c2-4426-b545-fe686a69ebfb)

&#x20;Update your account info:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lh-8uXPaM_sOVXYG6lx%2F-Lh-MR3uMLuYnSb-ukV9%2Facc-2.png?alt=media\&token=e96682a6-ab32-4b2a-8844-9b13ebd7a100)

### `3. How To Install MyHub App On Android Phone`

* Install MyHub App: [**https://bit.ly/3VNPMmV**](https://bit.ly/3VNPMmV)

<figure><img src="https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LFLnp-8IFQEc7k6HVcn%2Fuploads%2FqGGCM1tvahanWfaQdND0%2Fdownload-myhub-app.jpeg?alt=media&#x26;token=06cf290b-7ff8-45f5-847d-6c1081ca1dd4" alt="" width="180"><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/abjm5hv1om4>" %}
Here is a video how to download the app
{% endembed %}

{% hint style="info" %}
If you encounter an error while installing the Myhub app, please follow the steps below
{% endhint %}

<figure><img src="https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LFLnp-8IFQEc7k6HVcn%2Fuploads%2FxEPkGlOiUi6tHoB6zoQ2%2Ferror-install-myhub.png?alt=media&#x26;token=3389fc25-9adf-41ef-9a8a-4e2926f34e63" alt="" width="375"><figcaption><p>Fix the error during the installation of the Myhub app</p></figcaption></figure>

{% hint style="info" %}
If you encounter the error as shown in the image below, please follow these steps:

* On your phone, open Settings -> Go to Security -> Select Google Play Protect -> Tap on the top right corner -> Turn off **Play Protect** and **Improve harmful app detection**
  {% endhint %}

<figure><img src="https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LFLnp-8IFQEc7k6HVcn%2Fuploads%2FZVh7HyAIDqeY9oeKBjBm%2Ferror-install-myhub-1.jpg?alt=media&#x26;token=ac69f1b0-b0ac-4e6d-8170-c4730d8a8938" alt="" width="144"><figcaption></figcaption></figure>

<figure><img src="https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LFLnp-8IFQEc7k6HVcn%2Fuploads%2Fx90j5BsEIYebQS2ppEma%2Ferror-myhub.png?alt=media&#x26;token=81758be4-9c82-44fe-b5d0-0c11eb140099" alt="" width="375"><figcaption></figcaption></figure>

* Login MyHub App on your phone with the Account which created in [**step 2**](#2.-how-to-create-a-myhub-account).

<details>

<summary><strong>Guide: Call Recording with Myhub App</strong></summary>

To ensure call recordings are updated correctly in Bitrix24, please review the following notes:

#### 1. Supported Phones

* **Samsung** (most models – **highly recommended**)
* **Tecno, Vivo, Infinix, OnePlus, Itel, Mobell**
* **OPPO/Realme** (with Android version under 14)

👉 On these phones, please **enable the default call recording** feature.

#### 2. Apps to Avoid

> If default recording is **ON**, please **remove CubeACR**.\
> ⚠️ Only **one recording app** can work at a time, so keeping CubeACR installed may prevent proper recording updates.

#### 3. Unsupported Phones

Some devices **do not support call recording updates** due to manufacturer restrictions, including:

* **Xiaomi / Redmi**
* **OPPO / Realme** (with Android version 14 or above)
* **Motorola**
* **...**

#### 4. Action Required

* Check the mobile device where the **Myhub app** is installed.
* Ensure the **default recording option is enabled** (if supported).
* Remove any third-party recording apps like **CubeACR**.

By following these steps, recordings from your SIM ID can update properly into the Bitrix24 system.

</details>

<details>

<summary><strong>How to Enable Call Recording</strong></summary>

If your phone has a **default call recording** feature, please follow these steps:

1. **Open the Phone/Dialer app** (the app you use to make calls).
2. Tap the **menu icon**:
   * **Samsung, Tecno,** ...: three dots at the **top right**
   * **Xiaomi**: three lines at the **bottom left**
3. Select **Settings**.
4. Go to **Call Recording**.
5. Turn on **Record Calls Automatically**.

<figure><img src="https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-LeBMkFVB9IlLHlh6_PG%2F-LeBOK-qWsyEk1Vnaxp8%2Fcall-recordings.png?alt=media&#x26;token=52a0c959-0e8d-4b0d-bf0c-348a09825b35" alt="" width="188"><figcaption><p>Enable Call recording</p></figcaption></figure>

</details>

<details>

<summary><strong>How to Allow MyHub Run in Background</strong></summary>

#### 1. Allow MyHub to Run in Background

* Go to **Settings** → **Installed Apps** → **MyHub**
* Enable **Allow running in background**
* Enable **Autostart**

#### 2. Turn Off Battery Saver

* Go to **Settings** → **Battery**
* Turn off **Low Power Mode** or **Battery Optimization (Doze mode)**

</details>

{% embed url="<https://youtu.be/ahIsQgK2q9Y>" %}

### **`4. How To Integrate MyHub App For Bitrix24`**

Log in to [Your MyHub account](https://app.myhub.vn/en), go to "**Settings**" > "**Tools**" > acitve **"API Integration**" > click "**Set Up**"

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lh-8uXPaM_sOVXYG6lx%2F-Lh-Mo25DfOeBP3LEvMZ%2Facc-3.png?alt=media\&token=302d80ac-4eb4-4ac1-a126-d0e659b6cd4d)

* Enter your Bitrix24 domain:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-M3j15DhGFK4jWsD9lkA%2F-M3j1S4__POvNCOoUfj_%2Facc-9.png?alt=media\&token=b90c9209-d3ef-4542-8af4-04cbb3ec3f0f)

* Click **"Get Employees From Bitrix24"** button, select Bitrix24 user with the sim management.&#x20;
* Click **Save**:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-M3j25_pI8l4UIeOswT8%2F-M3j2VcUUmmecWSHkE0B%2Facc-8.png?alt=media\&token=44b03c48-83fd-4d61-8d70-d6d228b0f7bc)

Install MyHub with Bitrix24 is completed, now you can click-to-call directly from Bitrix24 domain.

{% hint style="info" %}
In case you use [MyHub Free Trial](https://app.myhub.vn/en), you will get 7 day fee trial. On the 8th day, please go to **"Settings"** > **"Sim Management"** > Click **"Go To Subscription Page"**  to active your subscription.
{% endhint %}

### `5. How To Use MyHub Integration In Bitrix24`

MyHub integration can be found in CRM. Open Lead, Contact or Deal & Click-to-call on phone number. Here you can make an call via MyHub:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-Lcz6t7mpREkZn9i3sB8%2F-Lcz76tmmIgZ5VJbULpC%2Fclick-to-call.jpg?alt=media\&token=e9137b44-969b-45ee-af1e-918b041a1d67)

The call log will show in the lead activity:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-LepBjglGpj7gANhmFY9%2F-LepCxeIKzny6FeNl6zn%2Flead-activity.png?alt=media\&token=ae8141cf-6cdb-4474-91d5-803bc97c9555)

Also, you can go to the  "**Telephony" > "Call details"** to view all call histories:

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-LepBjglGpj7gANhmFY9%2F-LepDC9OwFhjFGkDh_j2%2Fcall-details.png?alt=media\&token=116a15d2-3d77-4f17-85c9-672838322ac2)

![](https://2514853060-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LFLnp-8IFQEc7k6HVcn%2F-LepBjglGpj7gANhmFY9%2F-LepDk_fe4aaV-_0Fsbi%2Fcall-details-2.png?alt=media\&token=76b75cdf-c423-412e-804d-0eb0d1301fed)

{% hint style="info" %}
All questions regarding MyHub for Bitrix24 app work can be sent to [Community Group](https://www.facebook.com/groups/235920787151584/). In case you have any questions connected with MyHub service, please contact via Skype: **get.more\_become.more**.
{% endhint %}