Bitrix24 - MyHub Android Call (English version)

MyHub provides integration with Bitrix24 via easy configuration. The integration provides many benefits to users.

Features

  • Customer identification: customer information is stored on Bitrix24, easy to capture information and history of working with customers.

  • Call log history: store and record all inbound and outbound calls on Bitrix24 including information such as: date and time, call duration, ...

  • Click to Call: launch calls directly from Bitrix24 via MyHub

1. How To Install MyHub App For Bitrix24

Install the MyHub Android Call from the Bitrix24 marketplace: go to Applications section inside your account, use Search to find "MyHub Android Call", open MyHub app & click on Install.

Click on the menu icon on the top left corner and go to "Telephony" > "Connection"

Click Configure Telephony, select "Telephony Settings"

In the section Default number for outgoing calls, select "MyHub Android Call", click Save

2. How To Create A MyHub Account

In case you don't have a MyHub account yet, please Sign up. Add your username, create password & email address:

Update your account info:

3. How To Install MyHub App On Android Phone

  • Install MyHub App on CH Play: Link

  • Login MyHub App on your phone with the Account which created in step 2.

  • Enable Call Recordings:

    • In Xiaomi & Samsung:

      • Open the dialer (From which you make Calls)

      • Click on the Three Lines on the Bottom Left (in Xiaomi) or Top Right (in Samsung)

      • Click on "Settings"

      • Choose "Call Recording"

      • Enable the "Record Calls Automatically"

        Enable call recordings in Xiaomi phone

    • In the phone don't have Record Calls Automatically: please download and install this app: https://bit.ly/2Q1r1VC

  • Allow MyHub running in background:

    • Go to Settings > Installed Apps > select MyHub > Allow MyHub running in background

    • Go to Settings > Installed Apps > select MyHub > Turn on Autostart

  • Turn off Battery Saver on Android:

    • Go to Settings > Battery > turn off Low Power Mode or Battery Optimization (Doze mode).

4. How To Integrate MyHub App For Bitrix24

Log in to Your MyHub account, go to "Settings" > "Tools" > acitve "API Integration" > click "Set Up"

  • Enter your Bitrix24 domain:

  • Click "Get Employees From Bitrix24" button, select Bitrix24 user with the sim management.

  • Click Save:

Install MyHub with Bitrix24 is completed, now you can click-to-call directly from Bitrix24 domain.

In case you use MyHub Free Trial, you will get 7 day fee trial. On the 8th day, please go to "Settings" > "Sim Management" > Click "Go To Subscription Page" to active your subscription.

5. How To Use MyHub Integration In Bitrix24

MyHub integration can be found in CRM. Open Lead, Contact or Deal & Click-to-call on phone number. Here you can make an call via MyHub:

The call log will show in the lead activity:

Also, you can go to the "Telephony" > "Call details" to view all call histories:

All questions regarding MyHub for Bitrix24 app work can be sent to Community Group. In case you have any questions connected with MyHub service, please contact via Skype: get.more_become.more.